Frequently Asked Questions

Many of our Jewelry pieces are made of 925 sterling silver. Product details may vary by item, so we recommend checking the product description or contacting us on WhatsApp if you want confirmation before ordering.

925 sterling silver means the metal contains 92.5% silver and 7.5% other metals, usually copper. Pure silver is too soft for everyday jewelry, so sterling silver is used to make pieces stronger and more durable.

Most sterling silver pieces include a 925 hallmark stamp. In some delicate or detailed designs, the stamp may not be visible or may not be possible without affecting the piece. If this matters for a specific product, contact us before ordering.

Keep your silver jewelry away from perfume, water, chemicals, and harsh cleaning products. Store it in a dry place and clean it gently with a soft jewelry cloth to help maintain its shine.

Yes. We offer Arabic and English engraving on selected compatible products, including watches, bracelets, rings, gift sets, and custom pieces depending on the material and available space.

Yes. Names, dates, initials, short messages, and meaningful text can be added to selected products. Send your idea through WhatsApp and we will help you choose the best option.

Yes. You can contact us before placing an order to discuss your personalization idea, engraving text, language, design, and product compatibility.

Simple engraving can often be prepared quickly, depending on the product and order volume. Custom laser-cut or special design requests may take longer. Contact us for an estimate.

Yes. Shipping is available within the EU. Free shipping is available in the Netherlands on orders over €99, unless stated otherwise during checkout.

Yes. You can contact us through WhatsApp for product questions, gift advice, engraving requests, availability checks, and support before placing an order.

Available payment methods are shown during checkout. You can also contact us if you need help completing your order.

Personalized or custom-made products are usually not returnable unless there is an issue with the product. For standard items, please check our Shipping & Returns policy.

Yes. You can visit our showroom inside Beverwijk Bazaar, Hal 30 (Mihrab), Randweg 59, 1948 NS Beverwijk, Netherlands.

Our showroom is open Saturday and Sunday from 10:00 to 19:00. Online support is available Saturday to Friday from 8:00 to 17:00.

Yes. We recommend contacting us on WhatsApp before visiting if you are looking for a specific product, size, gift set, or engraving option.

Yes. We can help you choose silver jewelry, watches, rosaries, personalised gifts, Arabic engraving options, and meaningful gift ideas in person.