Elements Winkel
Registered business operating in the Netherlands, serving customers online and in-store.
Privacy & Data Protection
Privacy Policy
At Elements Winkel, protecting your privacy is just as important as delivering exceptional jewelry and personalised gifts. This policy explains how we collect, use, store, and safeguard your personal information when you browse our website, place an order, visit our showroom, or contact us through WhatsApp, email, or other channels.
Who We Are
Business Information
Elements Winkel combines premium silver jewelry, personalised gifts, Arabic engraving, and custom creations with both an online store and a physical showroom in the Netherlands.
KvK & VAT Information
KvK: 87174839
VAT: NL004368091B93
Beverwijk Bazaar
Hal 30 (Mihrab)
Randweg 59
1948 NS Beverwijk
The Netherlands
Need Assistance?
Email: info@elementswinkel.nl
WhatsApp: +31 6 87835875
Information We Collect
What Personal Data May Be Collected?
When you visit our website, place an order, create an account, contact us, or request a personalised product, we may collect information needed to provide our services safely and efficiently.
Name, email address, phone number, billing address, shipping address, account login details, order history, and purchase information.
Payment details are handled securely by trusted payment providers. Elements Winkel does not store full payment card information on its own servers.
Messages, questions, service requests, returns, warranty claims, repair history, comments, and communication through email, forms, or WhatsApp.
Names, dates, initials, Arabic text, custom messages, images, design ideas, or other details you provide for engraving or custom-made products.
IP address, device type, browser information, pages visited, website usage data, cookies, analytics data, and general location based on your IP address.
Newsletter subscriptions, consent preferences, promotional communication choices, and interactions with marketing emails or advertisements.
How We Use Your Information
Why We Collect Personal Data
We only collect and use personal information when it is necessary to operate our business, fulfil orders, provide customer support, improve our services, and comply with legal obligations.
To confirm purchases, process payments, prepare products, manage personalised requests, and deliver orders to customers.
To respond to enquiries, provide assistance through email or WhatsApp, handle returns, warranty requests, and offer after-sales support.
To create engraved products, personalised gifts, Arabic engraving requests, custom laser work, and other made-to-order services.
To analyse website performance, understand visitor behaviour, improve navigation, and optimise the overall shopping experience.
To send newsletters, promotions, new product announcements, and updates when customers have provided consent to receive them.
To comply with Dutch, European, tax, accounting, consumer protection, and data protection regulations where required.
Personalised Products & Engraving
Custom Orders & Personal Information
Many Elements Winkel products can be personalised with names, dates, initials, Arabic text, custom messages, or other engraving requests. This section explains how personalised information is handled when creating custom products.
We may collect names, initials, dates, Arabic text, messages, design instructions, or other information required to create your personalised product.
Personalisation information is used solely to produce and deliver the product you requested and is not used for unrelated purposes.
When customers request custom laser engraving, special designs, or personalised gifts, additional information may be collected to complete the order accurately.
We may contact you if clarification is needed regarding engraving text, design placement, language, spelling, or customisation preferences.
Personalisation details may remain associated with your order history for customer service, warranty, replacement, or support purposes.
We treat personalised content with care and confidentiality and do not publicly share customer engraving requests without permission.
Important: Personalised, engraved, or custom-made products may be subject to different return conditions than standard products. Please refer to our Shipping & Returns policy for full details.
Sharing Information
Trusted Partners & Service Providers
Elements Winkel does not sell, rent, or trade personal information. In certain situations, limited information may be shared with trusted service providers when necessary to process orders, deliver products, operate our website, or comply with legal obligations.
Payment information is processed securely through trusted payment partners to complete transactions and protect customers during checkout.
Shipping providers receive only the information necessary to deliver your order, including name, address, and contact details.
Technical providers may process limited information required to operate, secure, maintain, and improve our website infrastructure.
Analytics tools may collect aggregated website usage information to help us understand visitor behaviour and improve user experience.
Information may be processed through email, contact forms, WhatsApp, or related communication systems when providing support or responding to enquiries.
Information may be disclosed when required by applicable laws, court orders, regulatory authorities, or other legal obligations.
Important: Elements Winkel never sells customer information to third parties and only shares data when necessary to provide services, fulfil orders, maintain security, or comply with legal requirements.
Data Security
How We Protect Your Information
Protecting customer information is an important part of how we operate. We implement technical, organisational, and operational measures designed to help safeguard personal information against unauthorised access, misuse, loss, or disclosure.
Our website uses secure encrypted connections (SSL/HTTPS) to help protect information transmitted between your device and our website.
Access to customer information is limited to authorised personnel who require access to perform their responsibilities.
Payments are processed through trusted payment providers. Elements Winkel does not store complete payment card information on its own servers.
We regularly maintain and monitor our website and systems to help identify potential security risks and maintain platform stability.
We collect and retain only the information necessary to provide our services, process orders, and comply with legal requirements.
Security practices are reviewed periodically to help maintain appropriate protection standards as technologies and regulations evolve.
Please note: While no website or online service can guarantee absolute security, we take reasonable measures designed to protect personal information and reduce security risks.
Your Privacy Rights
Your GDPR Rights
As a customer or website visitor in the European Union, you have rights regarding your personal information. You can contact us if you want to access, correct, delete, or restrict how your data is used.
You can ask us what personal information we hold about you and how it is used.
You can request correction of inaccurate or incomplete personal information.
You can request deletion of your personal data, subject to legal, tax, accounting, or contractual obligations.
You can ask us to limit how your personal information is processed in certain situations.
You can object to certain types of processing, including direct marketing communications.
You can request a copy of your personal data in a structured, commonly used format where applicable.
How to exercise your rights: Contact us at info@elementswinkel.nl or through WhatsApp. We may need to verify your identity before processing your request.
Policy Updates & Contact
Questions About Your Privacy?
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or website functionality. The latest version published on this page applies to your use of our website.
If you have questions about how your personal information is collected, used, stored, or protected, you can contact us directly.
Data Retention
How Long We Keep Information
We retain personal information only for as long as necessary to fulfil orders, provide customer support, comply with legal obligations, and operate our business responsibly.
Order information may be retained to comply with accounting, tax, and legal requirements.
Account information may be retained while an account remains active or until deletion is requested.
Support requests and communications may be retained to improve service quality and resolve future enquiries.
Marketing consent records may be retained until consent is withdrawn or communication preferences are updated.
Note: Some information may be retained for longer periods where required by Dutch, European, tax, accounting, or legal obligations.