2–5 Business Days
Most orders are prepared within 2–5 business days before shipping, depending on stock, order volume, and personalisation requests.
Shipping & Returns
Shipping, Returns & Exchanges
Everything you need to know about shipping, delivery, returns, exchanges, and personalised orders at Elements Winkel. Learn how we process orders, when returns are accepted, and what to expect before and after your purchase.
Netherlands & EU
We ship within the Netherlands and across the European Union. Shipping costs and available options are shown during checkout.
14 Days
Eligible products may be returned within 14 days of purchase or delivery, whether bought online or in-store, provided they meet our return conditions.
Unused & Original Condition
Returned items must be unused, in their original condition and packaging, and accompanied by valid proof of purchase.
Shipping Information
How Shipping Works
We carefully prepare every order before shipping. Delivery times may vary depending on destination, carrier workload, holidays, and order type.
Orders are usually prepared within 2–5 business days after payment has been processed. Personalised or custom items may require additional time.
During busy periods such as holidays, promotions, Valentine’s Day, Mother’s Day, or Christmas, processing may take longer than usual.
Shipping is available within the Netherlands and the European Union. We currently do not offer worldwide shipping by default.
Shipping fees are displayed clearly during checkout before payment is completed.
When available, tracking details are provided after dispatch. Delivery times are estimates and may be affected by carrier delays, holidays, weather, or circumstances outside our control.
For personalised or custom-prepared orders, we may send photos or videos of the finished product before dispatch so you can confirm the engraving, customisation, and overall appearance.
Returns Policy
Returning Standard Products
We want you to be happy with your purchase. Eligible standard products may be returned within 14 days of purchase or delivery, whether bought online or in-store, provided they meet the return conditions below.
Eligible products purchased online or in-store may be returned within 14 days, provided they meet the return conditions below.
Standard products may be returned if they are unused, unworn, undamaged, and returned in their original condition with the original packaging.
Returned products must be unused, unworn, undamaged, and in the same condition as received.
A receipt, order confirmation, or other valid proof of purchase is required to complete a return.
Return Shipping Costs: If you request a return because you changed your mind, selected the wrong size, or made an ordering mistake, you are responsible for all return and replacement shipping costs. These costs will be confirmed before the return or exchange is approved. If the return is due to a damaged, defective, or incorrect item supplied by us, Elements Winkel will cover the applicable shipping costs.
Personalised Products
Engraved & Custom Items
Personalised products are created specifically for each customer. Because of this, different return conditions apply to engraved, resized, custom-made, and made-to-order items.
Products engraved with names, dates, initials, Arabic text, or custom messages are non-refundable unless defective, damaged, or incorrect.
Made-to-order pieces, custom laser work, resized products, and special design requests cannot be returned once production has started.
Please confirm spelling, dates, sizing, text direction, and custom details carefully before placing your order.
If you are unsure about sizing, engraving, product compatibility, or custom options, contact our team before placing your order and we will be happy to help.
Important: Personalised, engraved, resized, or custom-made products are non-refundable unless they arrive damaged, defective, or different from what was agreed.
Lost, Damaged or Incorrect Orders
If Something Arrives Wrong
If your order arrives damaged, defective, incorrect, or appears to be lost in transit, please contact us as soon as possible so we can review the issue and provide the most appropriate solution.
Please contact us as soon as possible after delivery, or as soon as you suspect a shipping issue, and include your order number and a brief description of the problem.
If your package or product arrives damaged, please send clear photos of both the packaging and the item so we can assess the issue and assist you more quickly.
If tracking indicates a delivery problem, we may review the shipment information and work with the shipping carrier where appropriate.
Depending on the outcome of our review, we may offer a repair, replacement, exchange, store credit, or refund where applicable.
Shipping Damage: If a product is damaged during transportation, please contact us as soon as possible and provide clear photos of the packaging and the item. Customers are responsible for returning damaged products to us. Where applicable, Elements Winkel will cover the shipping cost of sending the repaired or replacement item back to the customer.
Refunds & Exchanges
How Refunds Are Processed
Refunds and exchanges are reviewed after the returned product has been received, inspected, and confirmed to meet the applicable return conditions.
Approved refunds are normally processed back to the original payment method used for the order.
Replacement items are shipped only after the original product has been received and inspected by our team. We recommend using a tracked shipping service, as exchanges cannot be processed until the returned item has safely arrived.
Refund processing times may vary depending on your bank, card provider, or payment method after the refund has been issued.
Exchanges are subject to product condition, stock availability, and eligibility under our Returns Policy.
Sale items may be subject to different return conditions unless the product is damaged, defective, or incorrect.
Please contact us before sending any return. We will confirm eligibility and provide the correct return instructions.
Return Address
Where To Send Returns
Please contact us before sending any return. We will confirm whether your item is eligible and provide the correct return instructions.
Elements Winkel
Hal 30 (Mihrab)
Randweg 59
1948 NS Beverwijk
The Netherlands
Send your order number, reason for return, and photos if applicable.
We will review your request, confirm eligibility, and provide the correct return instructions.
Pack the item securely in its original packaging whenever possible and use a tracked shipping service for your protection.
Need Help?
Questions About Your Order?
If you have any questions about shipping, returns, exchanges, personalised products, engraving, or custom orders, our team is here to help. Contact us before placing your order or before returning an item, and we’ll be happy to assist you.